What we collect
- Contact details you give us, such as your name, email address, phone number and company.
- Billing and account information for customers.
- Technical records needed to run the network, such as access logs and traffic statistics.
- Information in abuse reports and support requests.
How we use it
- To provide, bill for and support our services.
- To run, secure and troubleshoot our network, and to handle abuse reports.
- To meet our legal obligations.
Who we share it with
We do not sell personal data. We share it only with service providers who work for us and with authorities where the law requires it.
Where it is stored
We store data at our own sites in Taiwan, Hong Kong and Singapore. We follow the Personal Data (Privacy) Ordinance in Hong Kong, the Personal Data Protection Act in Taiwan and the Personal Data Protection Act in Singapore.
Your rights
You can ask to see or correct the personal data we hold about you. Email privacy@arcnode.biz and we will reply within the time the applicable law requires.
We may update this policy. The current version is always published on this page.