Acceptable use policy

This policy applies to everyone who uses services, IP addresses or network resources provided by ARCNODE (Asia Pacific) Holdings Limited.

You may not use our services to

  • Break the law in Taiwan, Hong Kong, Singapore or the country where the service is used.
  • Send unsolicited bulk email, or host sites advertised by it.
  • Launch or take part in denial-of-service attacks, port scans or intrusion attempts against networks you do not own or have permission to test.
  • Host or distribute malware, phishing pages, botnet controllers or stolen data.
  • Spoof source IP addresses, or use IP addresses you are not authorised to use.
  • Infringe intellectual property or distribute child sexual abuse material.
  • Run open resolvers, open relays or open proxies that others can abuse.

IP addresses provided with a service

IP addresses that come with a service are for use with that service only, and are returned when the service ends. You must not announce them through another network without our written permission.

What happens if this policy is broken

We investigate every report. Depending on the severity we may warn you, filter traffic, or suspend or end the service without notice. Where the law requires it, we report to the authorities and cooperate with them.

We may update this policy. The current version is always published on this page.

Reporting abuse

Send reports to

abuse@arcnode.biz

Every report gets a ticket number and a reply.

Include in your report

  • Source IP address or URL
  • Date and time, with time zone
  • Logs or full message headers
  • What happened, in a sentence or two
  1. Immediately

    Acknowledge

    An automatic reply confirms we have your report and gives you a ticket number.

  2. Within 1 business day

    Review

    Our team checks the evidence. Active attacks are handled straight away.

  3. As needed

    Act

    We contact the customer responsible and, where needed, suspend the service.

  4. When resolved

    Close

    We tell you the outcome and close the ticket.